1. How can I place an order?
Simply browse our collections, select your favorite product, choose the required options (if applicable), add it to your cart, and proceed to checkout.
2. What payment methods do you accept?
We accept:
- Cash on Delivery (COD)
- Master Card
- Bank transfer
- JazzCash
- Other secure online payment methods (where available)
3. How long does delivery take?
Orders are usually delivered within:
- Major Cities: 2–5 business days
- Other Areas: 3–7 business days
4. Do you offer Cash on Delivery (COD)?
Yes, Cash on Delivery is available in most cities across Pakistan.
5. Can I return or exchange a product?
Yes. You can request a return or exchange within 7 days of receiving your order, provided the item is unused, unwashed, and in its original condition. Please read our Refund & Returns Policy for complete details.
6. How can I track my order?
Once your order is shipped, you will receive tracking details via SMS or email (where available).
7. Are the product colors exactly the same as shown?
We make every effort to display accurate product colors. However, slight variations may occur due to different screen settings and lighting conditions.
8. Do you offer international shipping?
Currently, Riwaaj Collection delivers within Pakistan only.
9. How can I contact customer support?
You can contact us through:
📧 Email: riwaajcollection.shop
📞 Phone: +92 320 0031736
Or visit our Contact Us page.
10. Are your products stitched or unstitched?
Product descriptions clearly mention whether an item is stitched or unstitched. Please check the product details before placing your order.
11. Can I cancel my order?
Yes. Orders can be cancelled before they are shipped. Once dispatched, cancellations are no longer possible.
12. How do I know my size?
Please refer to the Size Guide available on the product page. If you need further assistance, our customer support team will be happy to help.
