Last Updated: July 2026
At Riwaaj Collection, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our Refund & Returns Policy below.
Return Eligibility
You may request a return or exchange if:
- The item is damaged or defective upon delivery.
- You receive the wrong product.
- The item has a manufacturing defect.
To be eligible for a return:
- The request must be made within 7 days of receiving your order.
- The product must be unused, unwashed, and in its original condition.
- All original tags, packaging, and accessories must be included.
- A valid order number or proof of purchase is required.
Non-Returnable Items
The following items cannot be returned or exchanged:
- Products that have been used, washed, or altered.
- Items without original tags or packaging.
- Products damaged due to improper use by the customer.
- Clearance, sale, or discounted items (unless received damaged or incorrect).
Exchange Policy
If you receive a damaged, defective, or incorrect product, we will gladly exchange it for the same item (subject to stock availability).
Refund Policy
Refunds are only approved when:
- The requested replacement item is unavailable.
- The wrong or damaged product cannot be replaced.
Once your return is inspected and approved, your refund will be processed through the original payment method where applicable.
Return Shipping
- If the return is due to our mistake (wrong, damaged, or defective item), Riwaaj Collection will cover the return shipping cost.
- If the return is requested for any other eligible reason, the customer may be responsible for the return shipping charges.
Order Cancellation
Orders may be cancelled before they are shipped.
Once an order has been dispatched, it cannot be cancelled but may qualify for a return according to this policy.
How to Request a Return
To request a return or exchange, please contact our customer support with:
- Your Order Number
- Your Full Name
- Photos of the product (if damaged or incorrect)
- A brief description of the issue
